FAQ
If your wallet is in the same browser where the bridge website is opened, reload the website and try again.
In case you need 2 different wallets for a bridge transfer (for example, you bridge to or from Solana), and they are in different browsers, you can finish Receive transaction in another browser on the Receive tab.
Let's assume you need to transfer SOL from Polygon to Solana. You have MetaMask in Browser A and Phantom in Browser B.
- 1.Complete Send transaction in Browser A.
- 2.
- 3.Complete Receive transaction in Browser B by using this guide: https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain
You can get this error when there is not enough gas to pay for Receive transaction. You can transfer some gas tokens from CEX. Here is a list of CEXes to send some gas tokens: https://docs.allbridge.io/guides/faq/which-cexes-you-can-use-to-send-gas-token
Or leave a message in our Telegram Official chat or Discord Official server.
You need to reload the page and you will see a tab with your unfinished transaction. Press “Finish” to finish the transaction.
Please use the following guide to finish your transfer:
If your transaction failed without any error on a block explorer, reload the page and try again.
If your transaction failed with the following error: "ERC20: transfer amount exceeds balance." - read the following explanation.
You can see this error in a block explorer if you approved Send transaction 2 times.
It happens if you don't see MetaMask pop-up window with the transaction confirmation, reload the page and try to complete Send transaction again. MetaMask asks you for 2 confirmations, you confirm it and as a result, you have 2 transactions: a successful one and a failed one.
In this case, you should open a successful transaction (should be right before the failed transaction). Find the transaction ID, and finish the Receive transaction. Use this guide to do so.
Here is how to find the ID of Send transaction:
https://docs.allbridge.io/guides/how-to-find-a-transaction-id-hash-signature-of-the-transaction
Here is how to finish your transfer:
https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain
You just need to finish the Receive transaction. Here is how to do it: https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain
This error is shown when the node to which your wallet is connected experiences some problems. It is on the blockchain side.
Please try again or wait a bit and try later.
Your assets are safe, and you will be able to receive them later.
You can use the following guide to do so:
https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain
You need to reload the page and you will see a tab with your unfinished transaction. Press “Finish” to finish the transaction.
Please find your Receive transaction ID using the following guide: https://docs.allbridge.io/guides/how-to-find-a-transaction-id-hash-signature-of-the-transaction
This error is shown when the node to which your wallet is connected experiences some problems. It is on the blockchain side.
Please try again or wait a bit and try later.
Your assets are safe, and you will be able to receive them later.
You can use the following guide to do so:
https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain
You can try again by using this guide:
https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain
Make sure to check all the following:
- 1.Is your Send transaction successful? Here is how to find the Transaction ID: https://docs.allbridge.io/guides/how-to-find-a-transaction-id-hash-signature-of-the-transaction
- 2.Have you done Receive transaction? Here is how to Receive your assets: https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain
- 3.Please check if there is an “Unknown token” with the contract address that is defined for your token.You can find all the token addresses here: https://docs.allbridge.io/allbridge-overview/networks-and-tokens
- 4.Are you sure that the address of your wallet is the same that you pasted in the address field?If it is not the same, please check the address that you pasted in.
- 5.You checked and did all the above aspects and still can't find your assets? Please leave a message here: https://t.me/allbridge_official. The team will assist you.
There are no automated statistics yet, but you can read our latest report here and check our contracts yourself.
You can find all the reports here:
Contracts:
You can read about the audit here:
If you are interested in seeing your token added to our bridge, please send an email here [email protected] with the answers to the following questions:
- 1.A link to your token page on CoinMarketCap or CoinGecko.
- 2.A list of chains where your token is already listed.
- 3.A list of chains to which you want to bridge.
Please, send an email here [email protected] with a detailed description of your proposal. Thank you!
Our marketing team usually answers no later than in 2 working days.
If you want to share your ideas on how to improve Allbridge, you can leave it here: https://t.me/allbridge_official