Allbridge
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FAQ

1. Bridge transfer questions

1.1 I can't Send my assets

1.1.1 The "Connect wallet" button is not clickable.

If the "Connect button" is not clickable, you can't bridge the chosen assets between the chosen blockchains.
You can check a list of available assets and blockchains, to which they can be bridged, here:

1.1.2 When I connect a wallet, it redirects me to the wallet website.

If your wallet is in the same browser, where the bridge website is opened, reload the website and try again.
In case you need 2 different wallets for a bridge transfer (for example, you bridge to or from Solana), and they are in different browsers, you can finish Receive transaction in another browser on the Receive tab.
Let's assume you need to transfer SOL from Polygon to Solana. You have MetaMask in Browser A and Phantom in Browser B.
    1.
    Complete Send transaction in Browser A.
    2.
    Open Allbridge in Browser B: https://app.allbridge.io/receive
    3.
    Complete Receive transaction in Browser B by using this guide: https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain

1.1.3 I get the following error: "You have no assets to pay for the transaction on your receiving address. Please add some money and try again."

You can transfer some SOL from the centralized exchange or leave a message here: https://t.me/allbridge_official

1.1.4 I changed the network and can't finish the bridge transfer.

    2.
    If your transaction is successful, finish the transfer with the following guide: https://docs.allbridge.io/guides/how-to-find-a-transaction-id-hash-signature-of-the-transaction

1.1.5 I reloaded the page while the Send transaction was pending and can't finish the bridge transfer.

    2.
    If your transaction is successful, finish the transfer with the following guide: https://docs.allbridge.io/guides/how-to-find-a-transaction-id-hash-signature-of-the-transaction

1.1.6 I got an error while the pending transaction.

    2.
    If your transaction is successful, finish the transfer with the following guide: https://docs.allbridge.io/guides/how-to-find-a-transaction-id-hash-signature-of-the-transaction

1.1.7 My transaction is pending on the bridge, but it is successful on the block explorer.

Please use the following guide to finish your transfer.

1.1.8 My Send transaction failed.

If your transaction failed without any error on a block explorer, reload the page and try again.
If your transaction failed with the following error: "ERC20: transfer amount exceeds balance." - read the following explanation.
You can see this error in a block explorer if you approved Send transaction 2 times.
It happens, if you don't see MetaMask pop-up window with the transaction confirmation, reload the page and try to complete Send transaction again. MetaMask asks you for 2 confirmations, you confirm it and as a result, you have 2 transactions: a successful one and a failed one.
In this case, you should open a successful transaction (should be right before the failed transaction). Find the transaction id, and finish the Receive transaction. Use this guide to do so.
Here is how to finish your transfer:

1.1.9 My transaction failed, but money was withdrawn from my wallet.

You just need to finish the Receive transaction. Here is how to do it: https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain

1.1.10 I get an error about the node.

This error is shown, when the node, to which your wallet is connected, experiences some problems. It is on the blockchain side.
Please try again or wait a bit and try later.
Your assets are safe, and you will be able to receive them later.

1.2 I can't Receive my assets

1.2.1 When I connect a wallet, it redirects me to the wallet website.

If the "Connect button" is not clickable, you can't bridge the chosen assets between the chosen blockchains.
You can check a list of available assets and blockchains, to which they can be bridged, here:

1.2.2 I get the following error: “You don’t have enough gas to pay for the transaction.”

You can get this error, when there is not enough gas to pay for Receive transaction.
Please use a centralized exchange to send some gas tokens to your wallet and try again.
If you sent the gas tokens, but still see an error, reload the page and use this guide to receive your assets: https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain

1.2.3 I got an error while the pending transaction.

    2.
    If your transaction is successful, finish the transfer with the following guide: https://docs.allbridge.io/guides/how-to-find-a-transaction-id-hash-signature-of-the-transaction

1.2.4 My transaction is pending on the bridge, but it is successful on the block explorer.

Please find your Receive transaction id using the following guide: https://docs.allbridge.io/guides/how-to-find-a-transaction-id-hash-signature-of-the-transaction

1.2.5 I reloaded the page while the Receive transaction was pending and can't finish the bridge transfer.

Please find your Receive transaction id using the following guide: https://docs.allbridge.io/guides/how-to-find-a-transaction-id-hash-signature-of-the-transaction

1.2.6 I get an error about the node.

This error is shown, when the node, to which your wallet is connected, experiences some problems. It is on the blockchain side.
Please try again or wait a bit and try later.
Your assets are safe, and you will be able to receive them later.

1.2.7 My Receive transaction failed.

1.3 I have sent the assets, but I don't see them in my receiving wallet

Make sure to check all the following:
    1.
    Is your Send transaction successful? Here is how to find the Transaction ID: https://docs.allbridge.io/guides/how-to-find-a-transaction-id-hash-signature-of-the-transaction
    2.
    Have you done Receive transaction? Here is how to Receive your assets: https://docs.allbridge.io/guides/how-to-receive-assets-on-the-destination-blockchain
    3.
    Please check if there is an “Unknown token” with the contract address, that is defined for your token.
    You can find all the token addresses here: https://docs.allbridge.io/allbridge-overview/networks-and-tokens
    4.
    Are you sure, that the address of your wallet is the same, that you pasted in the address field?
    If it is not the same, please check the address, that you pasted in.
    5.
    You checked and did all the above aspects and still can't find your assets? Please leave a message here: https://t.me/allbridge_official. The team will assist you.

2. Where can I find bridge statistics?

There are no automated statistics yet, but you can read our latest report here and check our contracts yourself.
Contracts:

3. Is Allbridge secure?

We are going through the audit now and will share the result as soon as it is complete.
Please watch for our news on Twitter or Telegram announcement channel:

4. Where can I buy Allbridge token?

5. How to apply to be added to the bridge?

If you are interested in seeing your token added to our bridge, please send an email here [email protected] with the answers to the following questions:
    1.
    A link to your token page on CoinMarketCap or CoinGeko.
    2.
    A list of chain, where you token is already listed.
    3.
    A list of chains, to which you want to bridge.

6. Who to contact for collaboration?

Please, send an email here [email protected] with a detailed description of your proposal. Thank you!
Our marketing team usually answers no later than in 2 working days.

7. Where can I share my feedback about the product with the team?

If you want to share your positive experience, we will be happy to read it on Trustpilot: https://www.trustpilot.com/evaluate/allbridge.io
If you want to share your ideas on how to improve Allbridge, you can leave it here: https://t.me/allbridge_official
Last modified 11d ago